Shipping & Refund
Shipping & Refund
How much is shipping?
Shipping cost varies depending on your location and shipping options.
Why didn't my order come together in one package?
We ship customer products from various international warehouses located in US, EU, China, Hong Kong etc. Our inventory is distributed over multiple fulfilment center’s around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So, don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
Do you ship internationally?
Yes, we ship to most countries worldwide.
How long will my order take to be delivered?
Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping, depending on your location.
How do I track my package?
We will send you a tracking number when your order ships if received from supplier. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
Why is my shipment status not updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. If there's an issue with your package, please contact us via email for support. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
Customs Charges
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges are for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs.
ORDERS
How Do I Order?
Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrive.
How to modify order?
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@essentialsfortravelling.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
SUPPORT
What Is Your Refund Policy?
Our store has a 7 day refund policy for all orders placed through www.essentialsfortravelling.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused.
What If I Received A Damaged Product?
We always try to source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to support@essentialsfortravelling.com along with photos/videos which can clearly show the issue.